Insights
Field notes from inside servicing operations.
Practical perspective on the regulatory, operational, and technology shifts that are actually moving the work, written by the practitioners doing it.
55 articles
What Fannie Mae’s New AI Guidelines Mean for Your Servicing Operation
Fannie Mae’s Lender Letter LL 2026 04 sets a clear expectation for how sellers and servicers govern the use of artificial intelligence and machine learning in origination and servicing. The letter is effective 120 days from publication a...
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Foreclosures Are Climbing. Is Your Team Ready?
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What Does Operational Excellence Mean to You?
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Issue. Initiative. Idea. A practical framework for mortgage servicers, fintech, and banks
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Mortgage Servicing Tips You Should Know
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Data Analytics and Mortgage Servicing: Unlocking Efficiency, Risk Mitigation, and Customer Satisfaction
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Mortgage Servicing Explained for Better Clarity
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Fannie Mae Updates Servicing Guide: New Cybersecurity Standards and Shared Equity Clarifications
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A Servicer’s Guide to Supporting California Fire Victims and Their Mortgages
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Freddie Mac’s Latest Checklists: MSR Transfers and Subservicing
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Mortgage Servicing Key Performance Indicators: Driving Excellence through Metrics
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Safeguarding Mortgage Servicing: Strategies to Prepare for, Handle, and Avoid Cyber Attacks
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The Importance of Robust Policies and Procedures in Mortgage Servicing Operations
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Guide to the Proposed Mortgage Servicing Rule Changes
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Our Summary of the CFPB "Borrower Experiences with Mortgage Servicing During the COVID-19 Pandemic" Report
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Strategic Issue Validation for Enhanced Mortgage Servicing Performance
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Adapting to Change in Mortgage Servicing: A Simple Guide
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Exploring the Differences: Master Servicing vs. Subservicing in the Mortgage Industry
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BlackWolf Advisory Group Introduces Mortgage Servicing Quality Control Guide
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Beyond Regulation: The Ethical Imperative of Fair Servicing Policies in Mortgage Servicing
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Turning the Page: An Overview on How to Elevate Mortgage Servicing in 2024
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Loan Boarding in Mortgage Servicing and the Importance of Getting it Right
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VA is urging Mortgage Servicers to halt Foreclosures
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CFPB Proposes New Federal Oversight of Big Tech Companies and what that means for Servicers
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Mortgage Servicing and Bankruptcies: A Simplified Overview
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Unlocking the Future: Embrace Streamlined Mortgage Servicing
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Maximizing Savings: How Mortgage Servicers Can Optimize Operations Through Outsourcing
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Transforming Mortgage Servicing with Artificial Intelligence
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Enhancing Operational Effectiveness in Mortgage Servicing: Strategies for Success
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The Major Role of Investor Reporting in Mortgage Servicing
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Property Preservation in the Mortgage Servicing Space: Process and Considerations
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Mortgage Servicing Transfers: Ensuring Accurate and Timely Process
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The Default Servicing Process: Navigating Foreclosures Various Guidelines and GSE Requirements
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Understanding REO in the Mortgage Servicing Space
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Key Considerations for Effective Vendor Management in the Mortgage Servicing Space
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Mastering Mortgage Servicing Loss Mitigation: Key Aspects and Available Options for to Follow
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Transforming Mortgage Servicing: The Vital Role of Technology
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Efficient Management of Escrow Accounts: A Guide for Mortgage Servicers
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Internal Audit Reviews in Mortgage Servicing: Safeguarding Efficiency and Compliance
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The Significance of Defined Policies and Procedures in Mortgage Servicing
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Navigating Uncertainties: Effective Risk Management in the Mortgage Servicing Industry
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Mortgage Subservicing Oversight: Key Elements to Consider
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Mortgage Servicing Compliance Activities: Ensuring Regulatory Adherence for a Smooth Journey
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The Crucial Role of Mortgage Servicing Quality Control
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